Records that the homeowner turned down a sent proposal or contract, for example when they tell the rep in person. The status becomes declined and the decline is logged on the deal's activity, with your optional reason included.

Only a sent document that has not been replaced by a revision can be declined. Estimates cannot be declined and are refused with 403. The token's role must be allowed to prepare estimates, and must either have access to all records or be the sales rep assigned to the deal.